Contract Heroes

Transforming Contract Management With AI : Insights From Tiffany Hamilton

Episode Summary

In this episode of The Contract Heroes, we are joined by Tiffany Hamilton, Director of Legal Innovation, Analytics, and Technology at DHL Supply Chain. Tiffany shares her journey from being the sole legal ops resource at DHL to leading a dynamic team focused on leveraging AI to enhance contract management. She discusses the challenges and strategies involved in migrating from a legacy contract lifecycle management (CLM) system to a modern AI-driven solution, emphasizing the importance of understanding data and information governance.

Episode Notes

Key Points:

Introduction to Tiffany Hamilton:

• Director of Legal Innovation, Analytics, and Technology at DHL Supply Chain.
• Eight and a half years at DHL, starting as the sole legal ops resource.

Building the Legal Ops Team:

• Initial challenges and strategic growth of the legal ops team.
• Aligning team resources with the CLOCK Core 12 pillars.

Legacy CLM System Migration:

• Issues with the in-house legacy CLM system and the need for a new solution.
• Gathering stakeholder feedback to identify pain points and requirements.

Data Cleanup and Governance:

• The messy process of data cleanup and the importance of data governance.
• Collaboration with the vendor to ensure clean data migration.

Integrating AI in Contract Management:

• Combining a repository with AI capabilities for contract drafting and data extraction.
• Ensuring human oversight at every step to confirm accuracy.

Lessons Learned and Key Takeaways:

• Importance of understanding data and stakeholder needs.
• The role of information governance in system implementation.
• The significance of user adoption for the success of new systems.

Final Thoughts and Contact Information:

• Tiffany’s enthusiasm for data and information governance.
• Invitation to connect with Tiffany on LinkedIn or at industry conferences like CLOCK.