Contract Heroes

Navigating Claims Management in Global Contracts With Jerry Pessah

Episode Summary

Claims management is a critical element of successful project execution, aimed at preventing, mitigating, and resolving disputes during a contract's lifecycle. But it’s more than just addressing issues after they arise—claims management is about proactive risk management and resolving potential challenges before they escalate. In this episode, we’re joined by Jerry Pessah, Senior Director of Contract Management at Fluor Corporation. With 27 years of professional experience and a history of working on seven multibillion-dollar projects, Jerry shares invaluable insights into the essential components of claims management. Recorded live at the World Commerce and Contracting America Summit in Atlanta, Georgia, this conversation delves deep into the strategies, tools, and principles that drive successful contract execution.

Episode Notes

What You'll Learn in This Episode:

• What is Claims Management? Jerry defines claims management and explains how a deep, holistic understanding of contract documents can help prevent disputes and strengthen third-party relationships.
• The Role of Communication: Discover why clear, ongoing communication throughout the contract lifecycle is essential for successful project execution.
• Three Pillars of Claims Management: Jerry outlines the three key components: prevention, mitigation, and avoidance, and discusses how to implement each effectively.
• Technology and Data in Claims Management: Learn how early data gathering, such as through robust RFP processes, can provide the foundation for addressing potential claims.
• Change Management: Jerry highlights the critical importance of effective change management in preventing large claims at the end of a project and how building strong contracts upfront adds value for clients and reduces risk.
• The Role of AI in Contract Management: Explore the growing importance of artificial intelligence in streamlining contract management and enhancing decision-making.

Guest Bio:
Jerry Pessah is a seasoned civil engineer and contract management expert with over 27 years of professional experience. As Senior Director of Contract Management at Fluor Corporation, he has worked on some of the world’s largest engineering, construction, and mining projects, bringing extensive expertise to the art and science of contract management.

Key Quote from Jerry:
"Preventing claims starts with a holistic understanding of contract documents, clear communication, and robust change management practices—it’s about being proactive every step of the way."

Connect with Jerry: 
Don’t miss this deep dive into the art of claims management. Tune in now to gain practical strategies for managing risks, resolving disputes, and driving project success.